ORO

August 26, 2017

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

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What you will be doing? - Job Description

• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner

• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

• Schedule, assign daily work, lead pre-shift meetings, inform and train team members

• Monitor, observe and assist in evaluating team member performance

• Monitor lobby traffic and adjust staffing accordingly

• Other responsibilities and tasks assigned by Front office manager

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What are we looking for? - Job Specification

• Maintain communication with high level and low level employees

• Great organisational skills

• Motivating your team and encouraging them to take positive decisions

• Teamwork within your team.

• Ownership of the actions you take.

• English proficiency

• Knowledge of Opera, Micros and Fidelio

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August 27, 2017

A Food and Beverage Waiter/Waitress is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while consistently demonstrating high levels of customer service.

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What you will be doing? - Job Description

* Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
* Welcome guests in a polite and friendly manner
* Take and deliver customer orders, consistently demonstrating high levels of customer service
* Prepare set ups for tables and/or rooms
* Follow cash handling procedures
* Manage guest queries in a timely and efficient manner
* Up-sell with latest departmental incentives
* Ensure compliance of brand standards
* Strive to achieve departmental targets
* Ensure cleanliness of work areas

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What are we looking for? - Job Specification

* Positive attitude and Good communication skills
* Commitment to delivering high levels of customer service and previous experience in F&B would be a plus
* Excellent grooming standards and knowledge of food hygiene 
* Flexibility to respond to a range of different work situations
* Ability to work on your own or in teams

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August 27, 2017

Job Description

• Improve business performance and image of the restaurant.

• Recruiting, training, managing and motivating staff.

• Maintain high quality standards in terms of food, hygiene, appearance and safety.

• Coordinating with the chef to control costs

• Forecasting average number of covers and sales.

• Respond to customer inquiries, requests and complaints.

• Plan and organize F&B incentive for promotion of food and beverage sales.

• Check and improve standard operating procedures.

• Coordinate and communicate with other departments

• Awareness of the local events.

• Empowering employees through job enrichment, job enlargement and job rotation.

Job Specification

• Personality

• Motivated and enthusiastic

• Innovative

• Team player

• Organized and responsible

• Impulsive Decision making

• Proactive and reactive approach towards problem solving

• Physically fit to carry heavy objects and work extra time when needed.

• Skills required

• Great leadership skills

• Communication and listening skills

• Service skills

• Socializing and ability to convince guests or employees

• Knowledge

• Hotel Management degree or diploma, a post graduate degree would be added value

• Minimum 6 Years experience in Food & Beverage service

• Worked previously elsewhere as restaurant manager once

• Good knowledge of handling POS systems such as MICROS, & OPERA

• Good Verbal, written and spoken English proficiency

• Other languages would be a plus as well

Expected Results

• Our guests should be happy and satisfied before, while and after consuming our products and services.

• Remember returning guest names and preferences to make them feel important and valued.

• Increase staff motivation and productivity.

• Increased Profits and reduced costs from the restaurant

• All employees adhering to the standards of excellence and values of the organization.

What we offer?

• Dynamic salary package of $42,000 per annum

• One meal during shift

• 4 Weeks Paid leave

• Amazing team to work with

• Online training courses affiliated with hotel management schools

• Assistance with finding you an accommodation